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Returns and Complaints

Thanks for shopping at Doppelganger Homes. If you are not entirely satisfied with your purchase, we're here to help.

Returns

-      Products can be returned only in case of defects or incorrect product.

-        Inform us within 7 calendar days to return an item from the date you received it.

-        To be eligible for a return, your item must be unused and in the same condition that you received it.

-        Return product must be in the original packaging.

-        Please follow the below steps

  • Pack the product in original packing as received. Use additional protective cover if needed to avoid damages.
  • We will arrange the product pickup from the same address where the product was delivered. We will mail a courier label which you have to print on white plane paper and stick on the courier package.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund.

If your return is approved, we will initiate process to ensure you receive your refund as quickly as possible.

It will take about 10-15 days based on courier return and credit card issuer’s policies.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Buyre has to pay for the two-way courier charges to again deliver the unapproved return product.

Cancellation Policy

If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable. Refunds will be processed within 7 days.

In case of customized / personalized products, cancellation would not be allowed after 24 hours of order placement.

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